[GemmaApril]

Wow that’s ridiculous, i myself have just had a run in with the lovely people at HMRC regarding vat. They want everything digital but there own systems are from the stone age and a simple error such as yours takes months if not years to resolve. Keep everything on it and make sure you send letters recorded delivery to try to get someone else who will help.  You can request another HMRC member to look at if not getting anywhere with him.  

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